PRACTICAL SERVICE-CLOUD-CONSULTANT INFORMATION, SERVICE-CLOUD-CONSULTANT TEST QUESTION

Practical Service-Cloud-Consultant Information, Service-Cloud-Consultant Test Question

Practical Service-Cloud-Consultant Information, Service-Cloud-Consultant Test Question

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Salesforce Service-Cloud-Consultant certification is designed for individuals who have experience in the Salesforce Service Cloud platform and want to demonstrate their expertise in designing and implementing solutions that optimize customer service operations. Salesforce Certified Service cloud consultant certification is ideal for professionals working in customer service, support, and management roles, who are responsible for designing and implementing effective customer service solutions to meet business needs.

Salesforce Service-Cloud-Consultant Exam covers a wide range of topics, including managing cases and solutions, setting up and managing service entitlements and contracts, designing and configuring knowledge management, and creating and managing service processes and automation. Service-Cloud-Consultant Exam also tests candidates' knowledge of Salesforce's best practices and guidelines for delivering high-quality customer service solutions. Passing Service-Cloud-Consultant exam demonstrates that a professional has the knowledge and skills required to design and implement customer service solutions that meet the needs of their organization and its customers.

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Latest updated Practical Service-Cloud-Consultant Information – The Best Test Question for your Salesforce Service-Cloud-Consultant

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Salesforce Certified Service cloud consultant Sample Questions (Q130-Q135):

NEW QUESTION # 130
Which native Service Cloud solution is used for case satisfaction surveys?

  • A. Check the survey option in the case settings
  • B. Create a Web-to-case form with a custom case type of survey
  • C. Enable the case survey option on the case object
  • D. Enable the case survey auto-response rule

Answer: B


NEW QUESTION # 131
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

  • A. Chatter Answers
  • B. Data Category Groups
  • C. Data Category Visibility
  • D. Article Translation

Answer: B

Explanation:
Explanation
Data Category Groups are the recommended method to meet the requirement of allowing users to find relevant articles based on their location and product. Data Category Groups are collections of data categories that are used to classify articles or other types of content based on topics or criteria that make sense for your business.
Data Category Groups can be used to control the visibility and searchability of articles for different users and communities. For example, you can create a Data Category Group for Location and another one for Product, and assign data categories for each location and product that you support. You can then assign data category visibility to users or communities based on their location and product preferences, so that they only see the articles that are relevant to them. Verified References: Service Cloud Consultant Certification Guide & Tips, Data Categories Overview


NEW QUESTION # 132
Universal containers uses social media to monitor new trends and issues that require a response by their community team. What solution should a consultant recommend to automate the creation of customer contacts and cases from universal containers social channels when negative product sentiment is expressed?

  • A. Integrate Service cloud with Google Analytics and use workflow rules for case and contact creation based on key values
  • B. Configure Salesforce Twitterforce and workflow rules for negative product sentiments that automatically create a contact and a case
  • C. Implement salesforce radians 6 with filters against the company's twitter account and assign new cases to twitter queue
  • D. Configure Salesforce social hub workflow for negative sentiments that automatically creates a contact and a case

Answer: C


NEW QUESTION # 133
Cloud Kicks is migrating from an external knowledge base to Salesforce Knowledge. Currently, users can select from 8 top-level topics. Each topic has 250 subtopics, arranged into a hierarc that is 10 levels deep.
What should a consultant recommend?

  • A. Organize up to 200 categories in each category group.
  • B. Reorganize Into a hierarchy with 6 or fewer levels.
  • C. Assign up to 10 data categories per category group to each article.
  • D. Consolidate into 3 or fewer category groups.

Answer: C


NEW QUESTION # 134
Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever cases are created or updated by contact center agents. UC does NOT want to use any customized code to accomplish this.
Which solution should a Consultant recommend?

  • A. Schedule batch Apex processing job
  • B. Visualforce page APEX SOAP async callout
  • C. RESTful services with GET, POST, or PUT
  • D. Workflow-driven outbound messaging

Answer: D


NEW QUESTION # 135
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